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A widespread outage at internet infrastructure provider Cloudflare on Tuesday disrupted access to major platforms, including Amazon and X, affecting users across multiple regions.
Cloudflare confirmed that it was investigating a global network issue causing widespread 500 errors and service disruptions, with efforts ongoing to identify the cause and restore stability.
Services affected included Spotify, OpenAI’s platforms such as ChatGPT, and social media platform X.
The outage also disrupted online gaming services, including League of Legends, and impacted other web-based tools and applications that depend on Cloudflare to manage internet traffic securely and efficiently.
Canva, a widely used design platform for social media graphics, presentations, and marketing materials, experienced access issues during the incident. Users reported login failures and delays when loading templates or publishing designs.
The outage also affected Cloudflare’s own operational tools and customer support infrastructure. According to the company, users encountered issues when attempting to access support tickets or submit queries via its portal. However, it noted that existing customer interactions continued uninterrupted. Enterprise clients were able to maintain access through alternative channels, including the emergency hotline and live chat feature available on the Cloudflare Control Panel.
Outage tracking site DownDetector reported widespread service interruptions across a broad spectrum of platforms. The scale of the outage was so extensive that even DownDetector itself briefly experienced similar issues.
While the cause of the disruption remains under investigation, Cloudflare announced that efforts to restore full stability across all regions and services are ongoing.
The company said recovery efforts were underway but cautioned that users might continue to experience elevated error rates as it worked to resolve the remaining issues.
In a status update, the company noted that, as part of its mitigation steps, it temporarily disabled its secure VPN-like access service WARP for users in London, resulting in connection failures for some customers in the region.
"We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts," the company said in an update.
Cloudflare is a California-based web infrastructure and security company that provides content delivery, DDoS protection, and domain name services to websites worldwide, and is used by major platforms such as Microsoft Azure, Google Cloud, IBM, and Meta.
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