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The share of internet users in Türkiye between the ages of 16 and 74 reached 90.9% in 2025, the Turkish Statistical Institute (TurkStat) reported Wednesday.
The figure was up from 88.8% in 2024, with usage rates of 93.6% among men and 88.2% among women.
Among those online, the most common activity was using e-government services—digital platforms that allow citizens to access public services and official information, with a 76.1% share.
The most common reason for accessing e-government services was to retrieve personal data stored by public institutions, cited by 68.5% of respondents. Other frequent uses included booking appointments with public agencies (53.6%) and obtaining information from official websites (46.4%).
E-commerce activity showed further growth in 2025, with the share of individuals purchasing goods or services online rising to 55.7%, up from 51.7% in the previous year. Men engaged in e-commerce at a rate of 59.1%, compared with 52.3% among women.
The survey also revealed that 42.3% of respondents had completed at least one online purchase during the first three months of the year.
Online learning activities, whether for education, professional development, or personal interest, also gained momentum. The proportion of individuals taking part in such activities reached 17.7%, an increase of 3.9 percentage points from 2024. Participation rates were almost evenly distributed between men at 17.5% and women at 18%.
Social media and messaging platforms continued to play a central role in internet usage patterns in Türkiye, with the report showing that WhatsApp was the most widely used application, relied on by 88.6% of respondents, followed by YouTube at 72.9% and Instagram at 68.1%.
Despite the rapid adoption of e-commerce, 29% of online shoppers stated that they experienced problems with their transactions in the past three months. The most common complaint was slower-than-promised delivery, reported by 12.7% of respondents, while 11.8% said they had received incorrect or damaged goods or services.
The adoption of electronic identification (e-ID) for accessing online services also expanded in the past year, with 15.6% of internet users reporting that they used e-ID for personal purposes.
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