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A network failure at Google Cloud’s London data center disrupted banking, property and delivery services across the United Kingdom on Tuesday, affecting Revolut, Lloyds Bank, HSBC and several other businesses that rely on digital platforms.
The incident began at 06:08 GMT, according to Google’s service status page. Multiple services in its europe-west2 region, which covers London, are experiencing elevated error rates and intermittent network failures, with no workaround initially available.
Google acknowledged network failures at its London-based data center and warned that affected customers could encounter connection problems when accessing Google Security Operations, as well as delays in platform workflows.
"Our engineering team continues to investigate the issue. We apologize to all who are affected by the disruption," the company said in a service update. However, Google had not disclosed the cause of the failure or provided a workaround at the time of the report.
Hours later, Google attributed the disruption to a power outage, saying it had mitigated the issue and services were beginning to recover. The company said it was prioritizing the restoration of existing workloads, while customers might still be unable to create new ones.
The outage has affected multiple Revolut services, including account sign-ins, card payments, bank transfers, ATM withdrawals, cryptocurrency transactions and its trading platform, according to the company’s service status information.
Customers have reported being unable to access the app or complete routine banking transactions. The digital bank, which serves more than 80 million customers globally, including 13 million in the U.K., has reassured users that the disruption has not compromised their funds or personal data.
"We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers' money and data are safe," Revolut said in a statement.
The company added that its teams had been working to fix the problem since identifying it and apologized to affected customers.
The effects have extended beyond the U.K. Germany’s ING separately reported technical problems affecting access to its online banking platform and mobile app, although the available information did not establish that its incident was connected to Google Cloud’s failure.
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