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A Turkish consumer arbitration committee has rejected a complaint filed by an attendee of Travis Scott's brief Istanbul appearance, ruling that organizers had made no documented commitment to a specific performance length and that the complaint lacked evidence to prove a breach of contract.
The rapper's appearance at Tersane Istanbul in late May drew criticism after he spent roughly 18 to 20 minutes on stage, arriving about an hour behind schedule for an event where ticket prices reportedly reached 50,000 Turkish liras.
Fans who had paid the high ticket prices said their expectations were not met, and the performer was booed by some members of the audience at the end of the show.
Attendees also noted that Scott performed while wearing accessories that covered most of his face, fueling speculation on social media that a stand-in had been sent in his place.
Following the backlash, Scott posted on social media that the Istanbul event had not been a concert but a party held to celebrate a friend's special occasion, adding that he looked forward to returning to perform for fans in Türkiye.
According to the committee's written decision, the complainant argued that the brief set amounted to a service inconsistent with what had been promised.
In support of the claim, the consumer said they submitted an event schedule the organizer had circulated before the show and later deleted, which stated that the artist would remain on stage for "1 hour 30 minutes."
"I added the event schedule to my application, which the organization shared before the event and later deleted, stating that it would stay on stage for '1 hour 30 minutes,'" the complainant wrote. "But the arbitration committee rejected my request."
In its reasoning, the committee cited Article 13/1 of Law No. 6502, Türkiye's consumer protection statute, which defines a service as inconsistent with its contract if it fails to begin within an agreed timeframe or lacks qualities the parties had objectively agreed upon.
The panel found that, based on the statements and documents submitted, there was no agreement in which the organizer had committed in writing to a specific performance duration.
It noted that the consumer had accepted the service, paid the required fee and took part in the event, and concluded that no document had been presented proving the organizer's content commitments were not fulfilled as alleged.
The panel determined the claim had not been substantiated and that the request should therefore be denied.
The event, held on the night of May 31 at Tersane Istanbul, had been anticipated for months and was promoted as one of the most expensive music events staged in the country, with limited attendance.
Social media backlash following the brief appearance was described as reaching an unusual scale, with some attendees reportedly pursuing legal complaints over the event.
One attendee was also reported to have filed a criminal complaint related to the organization of the event.
The committee rejected the application in full. Under the decision, costs associated with the process are to be covered by the ministry pursuant to Article 70/7 of Law No. 6502, and the ruling was issued by vote of the members present in accordance with Article 31/1 of the Consumer Arbitration Committees Regulation and Article 70/3 of the same law.
Consumer arbitration committee decisions are enforced under the provisions of Türkiye's Enforcement and Bankruptcy Law governing execution orders.
The decision noted that either party retains the right to object within two weeks of notification, either to the consumer arbitration committee itself or to the consumer court in the consumer's place of residence.
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